Frequently Asked Questions

Me, personally. I am present at every job — for larger jobs I bring vetted colleagues or specialists who work under my supervision and by the same protocol. No one you don't personally know will ever come to your home.

I answer enquiries within 1 hour of your request (Mon–Fri 8 am–6 pm); outside those hours, by 9 am the next business day. On arrival: for recurring care I arrange the date 3–5 business days ahead; express jobs start within 48 hours, or within 24 hours for a 25% surcharge by phone arrangement.

I stand on protocol and long-term cooperation. I work systematically, without improvisation and without chaos — with my own equipment and a clear checklist. Technical proficiency is part of the concept: besides standard interior care I also handle minor maintenance (light bulbs, tightening hardware, small assembly).

Signature is my visual and hygiene standard — regular care for surfaces, floors, bathrooms and the kitchen. Estate goes deeper: detailing (bathrooms/WC, appliances), window cleaning and other elements of extended care. It is the option for households that want 'worry-free' in a broader scope.

Yes. I am insured for liability up to CZK 5,000,000. Your property and belongings are safe, and I handle any situation quickly and transparently.

That is my specialty. Within the 'Technical Service' module I can handle shelf drilling, small assembly, light-bulb replacement or tightening hardware. Just mention it with your enquiry or before the visit.

No, your presence is not required. Before the first visit we arrange a secure way to hand over access — typically keys or a smart-lock code. After completion I send you a confirmation and, where useful, photos of the result.

For recurring care I recommend arranging the date 3–5 business days ahead so I can hold your preferred slot. That is the time to arrival, not to a reply — I answer enquiries within 1 hour (Mon–Fri 8 am–6 pm). For urgent situations, call: I start express jobs within 48 hours, or within 24 hours for a 25% surcharge by arrangement.

Yes. I arrive with my own Kärcher equipment and eco-friendly products from Method, Ecover and Frosch. You don't need to prepare anything — I only need access to electricity and water.

Your satisfaction is what this is built on. If anything doesn't match the agreed scope, contact me within 24 hours and I will put it right free of charge. I treat the quality of every visit as the standard.

I accept payment by bank transfer against an invoice, by card or in cash. The invoice is issued after the service is completed. For recurring care I offer a monthly flat rate billed at the start of the period.